Shipping & Returns
How fast do you ship? Orders ship out ship within 4 business days. In the busiest days of the Christmas
season we have experienced up to 7 business days of processing time. Add transit time to calculate your
delivery date.
Do you ship COD? Sorry, no we do not.
How do you ship my order?
Our standard methods of shipping are UPS within the 48 contagious states.
Do you export out of USA? No, currently we do not ship our merchandise outside of USA
Golden Wholesale will endeavor to ship out all orders within 2 - 5 business days. Sept-Dec. Up to 7 business
days. However, should situations results in delays or non-delivery Golden Wholesale will not be hold liable.
If you request cancellation of an order we will attempt to stop the delivery before it ships. If this is not possible
for us, you will be responsible for a 15% restocking fee and all shipping charges from and back to the
Golden Wholesale even if you refuse the package and do not sign for the delivery.
All returns must include a prior return authorization number. This authorization number must appear on all
packages and related documents.
It is your responsibility to pay all return freight charges unless otherwise authorized. Any return without a valid
authorization number will be refused. Products that show signs of extended customer use or abuse will not
be accepted back for credit.
All returns are subject to a 15% restocking fee. Please call us if you have requested return authorization
number by email, and have not heard from us within 1 business day.
You are responsible for all freight charges on shipments that are refused or returned with no fault of Golden
Wholesale.
Damaged shipment from handling must be claimed with the freight carrier. If any cartons are missing or
damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left,
keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will
replace any product that has a defect in workmanship but obviously we cannot be responsible for damage
caused by the freight carrier. Defects in workmanship are covered under the initial satisfaction guarantee or
extended warranty. Guarantee and warranty do not cover shipping and handling.
If you have any questions about products or if you need a return authorization #, feel free to email us at
sales@goldenwholesale.com.
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